We know how exciting it is to wait for your order — and we’re just as keen to get it to you. Our team works hard to process and dispatch orders as quickly and smoothly as possible.
Orders are typically processed within 1–3 business days (excluding weekends and public holidays).
Orders placed on weekends or public holidays will be processed the next business day.
During busy periods (sales, holidays, promotions), processing times may be slightly extended.
Once your order has been dispatched, you’ll receive a confirmation email with your tracking details.
We offer FREE Australia-wide shipping on all orders — no minimum spend.
Estimated delivery times:
Australia: 3–15 business days from dispatch
Delivery times may vary depending on your location, courier delays, or peak periods. While most orders arrive within the estimated timeframe, occasional delays can occur outside of our control.
As soon as your order is shipped, you’ll receive a tracking number via email so you can follow your delivery every step of the way.
Please allow up to 24 hours for tracking information to update once received.
If you order multiple items, they may be shipped separately depending on stock availability. This allows us to get your items to you as fast as possible, rather than holding your entire order back.
If this happens, you’ll receive separate tracking numbers for each shipment.
Our business is proudly Australian-owned, with operations based in Australia.
To ensure faster delivery and reliable stock availability, orders may be shipped from warehouses located in Australia or overseas, depending on the product and current inventory levels.
While we do our best to meet estimated delivery times, delays can occasionally occur due to factors such as:
Courier network congestion
Weather events
Peak sale periods
Incorrect or incomplete delivery details
If your order appears delayed, please reach out — we’re always happy to help.
We offer a 30-Day Money-Back Guarantee on eligible products.
If there’s an issue with your order, please contact us and our support team will assist you promptly.
If you need to contact us about your order, please email us via our Contact Us page with your order number to ensure we are speaking to the right person. One of our friendly team members will respond within 24–48 hours.
Please note that whilst our products are stored and shipped from Australia, they are not made in Australia. Our products are typically made in China to ensure you get your useful products at affordable prices.
We thank you for choosing to shop with us and appreciate your ongoing support.